Shipping policy

Welcome to Pet Supply Hub. We are committed to delivering quality pet products quickly and securely so your pets can enjoy the care they deserve. Please review our shipping policy below for details regarding order processing, shipping methods, delivery times, and related information.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Please note:

  • Orders are processed Monday through Friday, excluding holidays.

  • During peak shopping periods, processing times may be slightly extended.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

Standard Shipping – DHL / FedEx

  • Delivery Time: 7–14 business days

  • Shipping Cost: $12.95 per order

This service provides reliable international delivery with shipment tracking available throughout transit.

Free Shipping – EMS

  • Delivery Time: 12–24 business days

  • Shipping Cost: Free on orders over $50

Orders that qualify for free shipping will be shipped via EMS and include tracking services for delivery updates.

Shipping Destinations

We currently ship to customers worldwide, including North America, Europe, Oceania, and many other international destinations.

Please note: We do not currently ship to countries within Asia or to certain remote and hard-to-reach regions.

If you are unsure whether we can deliver to your location, please contact our customer support team before placing your order.

Order Tracking

Once your order has been dispatched, a shipping confirmation email containing tracking details will be sent to the email address provided during checkout.

Tracking information may take several days to become active after shipment has been processed by the carrier.

Delivery Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Pet products, treats, feeders, pet accessories, and related items are carefully packed to help protect them during transportation.

Pet Supply Hub is not responsible for delays caused by:

  • Customs inspections

  • Carrier service disruptions

  • Severe weather conditions

  • Incorrect shipping information provided by customers

  • Other circumstances beyond our control

Customs Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by your local customs authority.

These charges are not included in the product price or shipping fees and are the sole responsibility of the customer.

We recommend contacting your local customs office for more information regarding potential import charges before placing an order.

Delivery Acceptance

Customers are encouraged to inspect packages upon delivery.

If the package arrives visibly damaged, please:

  1. Document the damage with photographs.

  2. Note the issue when signing for the delivery, if possible.

  3. Contact our customer support team as soon as possible for assistance.

Contact Information

Pet Supply Hub

Website: petsupplyhub-us.com

Address: 4527 Tree Top Ln, Monsey, NY 10952, United States

Email: support@petsupplyhub-us.com

If you have any questions regarding shipping, delivery, or tracking, please contact our customer service team and we will be happy to assist you.